Buying on Zero World

Terms and returns

Last updated 10 November 2026

These terms apply when you use Zero World or buy from it. They are written in plain language and do not take away any of your rights under South African law.

Zero World is a student e-commerce project. Card payments run in a test (sandbox) mode, so no real money is charged. Please do not enter your real card details.

1. The marketplace

Zero World lists handmade products from independent South African artisans. Each artisan describes, prices and ships their own products. Zero World runs the website, takes payment and supports you if anything goes wrong with an order.

2. Your account

You must give accurate details and keep your password private. You are responsible for orders placed from your account. We may suspend accounts that are used for fraud or abuse.

3. Prices and payment

  • All prices are in South African rand and include 15% VAT.
  • You can pay by card, instant EFT or cash on delivery. Orders paid by EFT or cash on delivery are confirmed once payment is received.
  • If a price is clearly wrong because of a mistake, we will tell you before we process the order and you may cancel it.

4. Delivery

Delivery costs R 99.00 per order and is free on orders of R 1 000.00 or more. We deliver within South Africa. When your order ships, your order page shows the tracking number and estimated delivery date.

5. Cancelling an order

You can cancel an order from your order page while it is still pending or confirmed, before the artisan starts preparing it. If you have already paid, we refund you in full.

6. Returns: your cooling-off right

Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of receiving the goods, without giving a reason. Return the item unused and in its original condition. You pay only the direct cost of sending it back, and we refund you within 30 days.

7. Faulty items

Under section 56 of the Consumer Protection Act, if an item is defective or not what was described, you may return it within six months for a repair, replacement or refund. Because every product is handmade, small differences in colour, pattern and size are part of its character and are not defects.

8. Reviews

Logged-in customers can review products, and reviews from people who bought the item are marked "Verified purchase". Reviews must be honest and respectful; we may remove reviews that contain abuse, personal information or advertising.

9. Privacy

How we handle your personal information is explained in our privacy policy.

10. Contact and law

Questions or complaints: contact us or email info@zeroworld.x10.mx. These terms are governed by the laws of the Republic of South Africa.